Overview

Experience the freedom of managing your digital assets with our all-in-one crypto wallet. Seamlessly store, send, and receive cryptocurrencies with unmatched speed and simplicity — all in one secure place.

Deposit Services

Deposit Digital Currency

• Instantly generate unique wallet addresses for each supported cryptocurrency
• Track pending deposits in real-time with confirmation counters
• Automatic crediting once network confirmations are complete
• No minimum deposit requirements for most cryptocurrencies

How to Deposit

1. Navigate to the Wallets section
2. Select the cryptocurrency you wish to deposit
3. Click “Deposit” to generate your unique wallet address
4. Send funds to this address from your external wallet
5. Wait for network confirmations (varies by cryptocurrency)

Withdrawal Services

Withdraw Digital Currency

• Withdraw to any compatible external wallet
• Customizable network fees to balance speed and cost
• Address book feature for saving frequent destinations
• Two-factor authentication required for all withdrawals

Important Withdrawal Information

• Withdrawal limits vary based on account verification level
• Processing times depend on network congestion
• Network fees are dynamically calculated based on current conditions
• Double-check all withdrawal addresses – transactions cannot be reversed

Exchange Services

Exchange Digital Currencies

• Instant exchanges between supported cryptocurrencies
• Competitive market rates updated in real-time
• View complete price history and market trends
• Set limit orders to execute at your desired price points

Exchange Features

• No hidden fees – transparent fee structure displayed before confirmation
• Advanced charting tools for market analysis
• Exchange history available for download for accounting purposes
• Favorite trading pairs for quick access

Purchase with Card

Buy Digital Currency

• Purchase cryptocurrency directly using credit or debit cards
• Instant delivery to your wallet
• Support for major card providers including Visa, Mastercard, and more
• Secure payment processing through PCI-DSS compliant systems

Card Purchase Details

• Verification required for first-time card purchases
• Purchase limits based on account verification level
• Competitive fees clearly displayed before purchase
• Available in supported regions (subject to local regulations)

Sale to Bank

Sell Digital Currency

• Convert cryptocurrency to fiat and withdraw to your bank account
• Support for multiple banking networks including SEPA, ACH, and wire transfers
• Scheduled regular withdrawals available
• Detailed transaction history for tax reporting

Bank Withdrawal Information

• Processing times: 1-5 business days depending on banking network
• Verification of banking details required for first withdrawal
• Fee structure varies by region and withdrawal method
• Minimum and maximum limits apply based on verification level

Frequently Asked Questions

Where is my wallet address?

You can find your wallet address by navigating to the Wallets on the left side of the trading page, choosing your desired cryptocurrency, then clicking “Copy wallet.”

Can I cancel a digital currency transaction?

Transactions cannot be cancelled or altered once they are initiated. This is what allows merchants to accept digital currency without the risk of chargebacks. It also means users must be careful when they send funds, as transactions cannot be undone, outside of asking the recipient for a refund.

I sent funds to the wrong address. How do I get them back?

Due to the irreversible nature of digital currency protocols, transactions can neither be cancelled nor reversed once sent. In this scenario, it would be necessary to contact the receiving party and seek their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can take to retrieve the funds.

Because of this, it is essential to exercise caution when sending. It is always recommended that you double-check that the address you are sending to exactly matches the address of the recipient before sending.

Overview

Get instant access to top cryptocurrencies using your credit card or SWIFT transfer. No delays, no complications — just a few clicks to own the assets that power the future.

SEPA Transfers

What is a SEPA transfer?

SEPA is a bank transfer method used to send payments denominated in Euros within the Single Euro Payments Area. These payments typically only take a couple of business days. SEPA transfers can only be denominated in EUR.

How to make a SEPA payment:

1. Check if your bank offers SEPA transfers
2. Have a verified ID document, utility bill and selfie added to your BTCBNK account
3. Ensure the name on your bank account matches the name on your BTCBNK account
4. Verify your bank account
5. Only send deposits denominated in EUR. SEPA transfers only support deposits in EUR

Buying Cryptocurrency

How to buy crypto currency via wire SEPA transfer:

The steps to initiate a SEPA deposit are as follows:

1. Select Deposit on the top of the page
2. Select crypto currency you want to purchase
3. Use the information displayed to initiate a SEPA transfer in euros from your bank account. It is important to include the Reference Number to ensure that your deposit is correctly associated with your BTCBNK account
4. Please only send deposits denominated in EUR

Your funds will be credited to your account in 1-5 business days after your payment has been executed. You are responsible for any conversion or reversal fees performed by your bank.

How to buy crypto currency via Credit/Debit Card:

You can make a purchase of crypto currency with a credit or debit card if your card supports ‘3D Secure’. You can purchase instantly without waiting for a bank transfer to complete if the amount of your order does not exceed 500 EUR. To determine if your card supports 3D Secure, you can contact your credit/debit card provider directly.

The following steps will walk you through the 3DS purchase process:

1. Go to the Deposit page
2. Choose cryptocurrency and the amount you want to purchase
3. Enter your card information (The address must match the billing address for the card)
4. Click ‘Complete Buy’
5. You will be directed to your bank’s website, where you should follow your bank instructions

Withdrawals

Withdraw to Bank Account:

To withdraw euros from your BTCBNK account, follow these steps:

1. Select Withdraw on top of the page
2. Select Cryptocurrency and amount you want to sell
3. Provide the requested information of your bank account
4. Confirm the withdrawal

Withdrawals typically take 1-5 business days to complete. To avoid any loss due to conversion rates, please ensure that the bank account receiving your withdrawal is denominated in EUR.

Additional Information

• Fee structure is transparently displayed before confirming any transaction
• All payment methods are subject to security checks and verification procedures
• Maximum and minimum limits apply based on your verification level
• Available payment methods may vary based on your region due to local regulations

Identity Verification

Overview

Our platform implements stringent identity verification procedures to ensure the security of your assets and comply with global regulatory requirements. This process helps us maintain a safe trading environment while meeting our legal obligations.

Why am I being asked to verify my identity?

In order to comply with Anti Money Laundering and Terrorist Financing Acts, DAXCHAIN is required to collect your personal information. Also, ID verification is required to prevent fraud and keep your e-wallet safe and secure. ID as well as other verification documents must be uploaded through your trading room.

As part of our commitment to remain the most trusted cryptocurrency platform, all IDs must be verified through the DAXCHAIN trading platform. We do not accept emailed copies of ID for verification purposes.

Verification Process

Down below you can find our identity verification manual.

Uploading your verification documents:

• Log In into your account
• Upload all of the requested documents on the right panel in your trading room and follow the instructions
• Ensure that all of your documents are valid
• Take photo of the entire document and avoid cutting off any corners
• Ensure the ID is fully visible and in good focus
• Make sure the app or program you use to take the pictures does not add any logos or watermarks to the ID/document photo

Uploading Selfie photo:

• Make sure that your face is clearly visible
• Face the camera directly and include from your shoulders to the top of your head, make sure that there is a good focus on your face and document that you are holding
• Use a plain wall as a background if possible
• Do not wear sunglasses/hats or other massive accessories
• If you are wearing glasses in your ID photo, wear them in your selfie photo and vice versa

Verification Levels

Our platform offers tiered verification levels, each providing different transaction limits and features:

1. Basic Verification: Email verification only – limited functionality
2. Level 1: ID verification – access to basic platform features
3. Level 2: Proof of address – increased deposit and withdrawal limits
4. Level 3: Enhanced due diligence – highest limits and full platform access

Privacy Protection

We understand the sensitivity of your personal information. All verification documents are:

• Encrypted during transmission and storage
• Accessed only by authorized compliance personnel
• Never shared with third parties except as required by law
• Processed in compliance with applicable data protection regulations

For more information about how we protect your data, please refer to our Privacy Policy.

Overview

Rest easy knowing your crypto is protected by cutting-edge security technologies. From multi-layer encryption to real-time fraud monitoring — your assets stay safe, always.

Account Security

What if I forgot my password?

If you’ve lost or forgotten your password, you can reset your password by visiting https://wallet.BTCBNK.io/reset-password. You’ll need access to your email account and your authentication app to get back into your account.

How is my bank account/credit card information protected?

BTCBNK makes everyday improvements to ensure your personal information safety. Account numbers and routing numbers are stored using high level encryption on our servers. In addition, all traffic goes over SSL to prevent third parties access to your connection. Employee access is strongly restricted and we take serious background checks on all our employees. If you would prefer not to share your credentials, please select “Other Bank” when adding your bank account, to use our deposit verification method instead. For information on how BTCBNK uses your linked bank account, please visit the BTCBNK User Agreement, and the BTCBNK Privacy Policy.

Security Best Practices

BTCBNK strongly recommends you to read the following in order to protect your account from unauthorized access:

Customer Support

BTCBNK staff will never ask for your password, 2-factor authentication codes, or other login credentials. We will never ask you to install remote login or remote support software on your computer.

If anyone claiming to be associated with BTCBNK Support requests this information, immediately contact us.

You may disable your account at any time using the disable links in password reset, transaction confirmation and device confirmation e-mails.

Password

We strongly recommend to use a complex and unique password that is not shared or similar to those used on any other websites. We also advise to change your password periodically (about every 3 months) and use a completely new password each time. Using a password manager such as 1Password or LastPass makes this easy to manage.

Also, never disclose your password to anyone. A BTCBNK employee will NEVER ask for your password.

2-Factor Authentication

Take advantage of the 2-factor authentication (2FA) services we offer or a TOTP app like Google Authenticator. TOTP apps are considerably more secure for 2FA codes, since they are tied to a specific physical device, not a phone number, which could be compromised in a phone porting attack.

If your email provider offers this functionality, consider adding 2FA to the email address you use to log in to BTCBNK. Do not use VOIP, Google Voice, or other phone providers that send you 2FA messages via email to the address you use to log in to BTCBNK.

Email

Do not use the same password on your email account that you do on your BTCBNK account. If your email provider offers it, activate 2-factor authentication (2FA) on your email account to add an extra layer of security.

Additional Security Features

• IP and Device Monitoring: We track login attempts and notify you of suspicious activity
• Withdrawal Confirmations: Email verification required for all withdrawals
• Session Timeouts: Automatic logout after periods of inactivity
• Cold Storage: Majority of funds stored in offline, secure environments
• Regular Security Audits: Conducted by third-party cybersecurity firms

Bug Bounty Program: Rewards for security researchers who identify vulnerabilities

Overview

At BTCBNK, we prioritize the protection of your personal data and privacy rights. We are committed to transparency in our data collection practices and ensuring compliance with global privacy regulations, including GDPR.

Understanding GDPR

What is GDPR?

The General Data Protection Regulation (GDPR) is a data law in the European Union (“EU”) which updates existing data protection laws to strengthen the protection of personal data for individuals who reside in the EU. The GDPR aims to increase transparency for how personal data is used and to provide EU residents (“data subjects”) with more control over their data. This law goes into effect on 1 Feb 2025.

Data Usage

How does BTCBNK use my data?

BTCBNK takes data protecting and client privacy seriously and constantly improves its security measures. BTCBNK only uses its client’s data to verify identity, enable transactions, and improve our product and services.

When we do collect data it is primarily because it is mandated by law — such as when we must comply with anti money laundering laws — or to verify your identity and protect you from potential fraudulent activity. To learn more, please see our updated Privacy Policy.

Data Collection

What type of data does BTCBNK collect?

We may collect the following types of information:

• Personal Identification Information: name, surname, date of birth, nationality, gender, signature, utility bills, photo, phone number, home address, email.
• Formal Identification Information: Tax ID number, passport number, driver’s license details, national identity card details, photograph identification cards.
• Financial Information: Bank account information, transaction history, trading data, and/or tax identification.
• Online Identifiers: Geo location/tracking details, browser fingerprint, OS, browser name and version, and/or personal IP addresses.
• Usage Data: Survey responses, information provided to our support team, authentication data, security questions, user ID and other data collected via cookies and similar technologies.

Your Privacy Rights

As a user, you have several rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Obtain and reuse your data
• Right to Object: Object to processing of your data

Data Protection Measures

We implement various measures to protect your data:

• Data encryption in transit and at rest
• Regular security assessments
• Employee training on data protection
• Strict access controls to personal information
• Data minimization practices
• Third-party vendor assessments

For complete details on how we handle your data, please refer to our comprehensive Privacy Policy.